After the woman who wrote the widely shared bread review was jailed and sued for ₦50 million by the baker whose food she publicly criticized, the Federal Competition and Consumer Protection Commission launched an investigation into the matter, raising concerns about product quality.
In an appearance on Channels Television’s The Morning Brief on Tuesday, Ondaje Ijagwu, the FCCPC’s Director of Corporate Affairs, revealed this.
Ijagwu stated that as soon as the commission learned about the matter, it acted quickly.
“People could exercise their rights to that extent, but in the specific case of the bread issue, let me tell you, those kinds of things raised certain red flags with us, and as soon as we got wind of it, our surveillance and investigation department and even our legal services were up to ensure that certain things happened,” he stated.
In addition to hiring the National Agency for Food and Drug Administration and Control to examine the bread sample Doshima cited in her report, the FCCPC acknowledged that it took action to secure Doshima’s release from custody.
“We made it possible for NAFDAC to accept the sample that that specific customer cited for additional examination.
“We also made sure that the consumer was released when we learned that the person who was actually the consumer in question was being harassed and taken to the police,” he continued.
The director of the FCCPC emphasized that customers are legally entitled to discuss their concerns and pursue remedies.
“The law guarantees consumers the right to be heard as well as the provision of information.” A customer undoubtedly has the right to make specific claims if they experience any kind of harm.
Within the parameters of our legal system, we would see those concerns as a right to knowledge, a right to be heard, and, implicitly, a right to redress because the right to be heard is part of a right to redress,” he said.
Ijagwu promised that the agency will pursue the issue until it was resolved.
“We helped from one place to another, and we are monitoring the situation. Our workers are working hard on it. We want the termination to take place because we are interested in it,” he stated.
Love Doshima recorded a video claiming that a loaf of bread she bought stayed fresh for more than two months. This claim rapidly went viral and raised questions about the product’s quality and the preservatives employed in its manufacture.
The FCCPC claims that after the baker sued Doshima for ₦50 million, the police detained her.