The Nigerian Civil Aviation Authority has warned home airways that they have to present refreshments and needed care to passengers affected by flight delays, significantly throughout the busy Yuletide journey season.
The aviation regulator issued the directive on Monday following stories that some home carriers had been failing to supply passengers with even fundamental refreshments throughout extended flight delays, a state of affairs that has drawn complaints from travellers throughout the nation.
Spokesperson for the NCAA, Michael Achimugu, disclosed the event in a submit on X, previously Twitter, stressing that airways are obligated beneath present laws to supply care throughout disruptions.
“It has been reported that some home airways usually are not providing passengers the straightforward care of sunshine refreshment throughout prolonged flight delays.
“This morning, now we have knowledgeable all operators that refreshments MUST be given to passengers who’re caught in such disagreeable disruptions, irrespective of the reason for delay.
“It’s true that there’s a international surge in flight delays and cancellations, however, by our laws, care should be supplied to passengers, particularly given the amount and impression of December disruptions. This will probably be monitored for strict compliance,” Achimugu stated.
The NCAA’s directive comes amid a very busy festive journey interval when airports throughout Nigeria expertise excessive passenger volumes, usually leading to lengthy queues, boarding congestion, and operational delays.
The regulator emphasised that airways are accountable for mitigating passenger discomfort no matter whether or not delays are attributable to technical points, climate, or infrastructure constraints.
The warning is predicted to impression main home airways, a lot of which have confronted criticism from passengers over the shortage of in-flight or floor assist throughout lengthy delays.
Passengers who expertise delays with out receiving correct care are inspired to report such incidents to the NCAA, which has pledged to implement laws and maintain airways accountable.